Privacy Policy

This Privacy Policy explains how MASA Ventures LLC, doing business as MASA FabWorks ("MASA FabWorks," "we," "us," or "our"), collects, uses, and protects information when you use our website and services. By using our website or submitting information to us, you agree to the practices described below.

Information We Collect

We collect information you provide directly, including your name, company, email address, phone number, shipping and billing details, and the design files, drawings, specifications, and project information you upload to obtain quotes and place orders.

We also collect limited technical information automatically, such as your IP address, browser type, device information, and how you interact with our website, through cookies and similar technologies.

How We Use Your Information

We use your information to provide quotes, fulfill and manage orders, perform design-for-manufacturability review, communicate with you about your projects, operate and improve our website and services, prevent fraud and abuse, and comply with our legal obligations.

How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business: with service providers who process information on our behalf, with payment and logistics providers to process transactions and deliver orders, and where required by law or to protect our legal rights. We require these parties to handle your information consistent with this policy.

Producing your parts requires us to transfer information outside the United States. The design files, drawings, and technical data you submit, together with the contact and delivery details needed to fulfill an order, are transmitted to and used at the manufacturing facilities in India and China at which we produce your parts. We require those facilities to protect your information and to use it only to produce your order.

Your Design Files and Intellectual Property

The design files and technical information you submit remain yours. We treat them as confidential and use them only to evaluate, quote, and produce your parts. Access is limited to those who need it to deliver your order.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our website is used. You can control cookies through your browser settings, though some features may not function properly without them.

Website Analytics

We record visits to our website ourselves to understand how visitors find and use it. For each page you view we store the page address, the date and time, your IP address, the website or search that referred you, and basic details your browser reports, such as browser, operating system, screen size, and language. We use your IP address to determine an approximate location (country, region, and city) and the network your visit came from, which may identify the organization associated with your visit. A first-party cookie gives your browser a random identifier so repeat visits can be recognized; it holds no personal information. We use this information to measure interest, improve our website, and respond to business inquiries. We host this information with our analytics provider, and it is not sold or shared for advertising.

You can control cookies through your browser settings. We keep visit records for 12 months, after which they are deleted automatically, and we will delete them sooner on request. To make a request, contact us using the details below.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services, and thereafter as required to comply with legal, accounting, or reporting obligations.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below.

Children's Privacy

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@masafabworks.com by phone at +1 510.440.7606, or by mail at 35465 Dumbarton Ct, Newark, CA 94560.